Welcome to Kenya Computers , your trusted online destination for a wide range of electronic products and accessories. Before placing an order with us, we kindly request that you carefully review and understand our ordering terms. These terms are designed to ensure a smooth and satisfactory shopping experience for all our customers. By placing an order on our website (https://www.laptops-computers.co.ke/), you agree to comply with the following terms:
- Product Availability: a. We strive to keep our inventory updated and accurate. However, product availability is subject to change without prior notice. In the event that an item you ordered is out of stock, we will notify you as soon as possible and provide alternatives or issue a refund.
- Pricing: a. All prices displayed on our website are in Kenyan Shillings (KES) and are inclusive of applicable taxes, unless otherwise stated. b. We make every effort to ensure accurate pricing information. However, in the event of a pricing error, we reserve the right to cancel or modify an order.
- Placing an Order: a. To place an order, add your desired items to the shopping cart on our website and proceed to the checkout page. b. Ensure that all the required information, including shipping address, contact details, and payment method, is provided accurately. c. Review your order summary and total before finalizing the purchase.
- Order Confirmation: a. Once your order is successfully placed, you will receive an order confirmation email. This email will include details of your order, such as the items purchased, shipping address, and estimated delivery time. b. Please review the order confirmation carefully and contact us immediately if any changes or corrections are required.
- Payment: a. We accept various payment methods, including credit/debit cards, mobile money transfers, and bank transfers. Please refer to our website for the available payment options. b. Payments must be made in full before your order can be processed and shipped.
- Shipping and Delivery: a. We offer shipping services within Kenya. The shipping cost and estimated delivery time will be calculated and displayed during the checkout process. b. While we strive to deliver orders in a timely manner, please note that delivery times may vary depending on the shipping address and external factors beyond our control. c. We are not responsible for any delays or damages that may occur during the shipping process. However, we will assist you in resolving any issues with the shipping carrier to the best of our ability.
- Returns and Exchanges: a. We take pride in the quality of our products. If you receive a defective or damaged item, please contact our customer service within 48 hours of delivery to initiate a return or exchange process. b. For non-defective items, we accept returns within 7 days of delivery. The returned item must be unused, in its original packaging, and in resalable condition. c. Please refer to our Returns Policy on our website for detailed instructions on how to initiate a return or exchange.
- Privacy and Security: a. We respect your privacy and take the security of your personal information seriously. Please refer to our Privacy Policy on our website to understand how we collect, use, and protect your data.
- Communication: a. We will communicate with you primarily via the email address provided during the ordering process. Please ensure that your contact information is accurate and up to date. b. You may also receive order updates and promotional offers via email. You can opt-out of these communications at any time by following the instructions provided in the emails.
- Governing Law and Jurisdiction: a. These ordering terms shall be governed by and interpreted in accordance with the